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US Senator Wants Apple To Answer Over Slowing iPhones

After public outrage, US Senator John Thune has posed questions to Apple about its deliberate slowdown of older iPhones due to aging battery issues.

The chairman of a US Senate committee overseeing business issues asked Apple Inc to answer questions about its disclosure that it slowed older iPhones with flagging batteries, according to a letter seen by Reuters on Wednesday.

The California-based company apologized over the issue on Dec. 28, cut battery replacement costs and said it will change its software to show users whether their phone battery is good.

Senator John Thune writes in the letter that "the large volume of consumer criticism leveled against the company in light of its admission suggests that there should have been better transparency,” the report said.

Reuters reported that Apple said it will cut the price of a replacement for an out-of-warranty battery to $29 from $79 for an iPhone 6 or later. The company also will update its iOS operating system so users can see whether the battery is in poor condition and affecting the phone’s performance.

Thune asked if Apple considered making free battery replacements available or if it explored offering rebates for customers who paid full price for replacement batteries.

He also wants to know if Apple notified consumers of the throttling feature in software updates, which slows the phone, and if customers had the option of declining the update. The letter also asked if similar software was used in earlier iPhone models, Reuters reported. 

An Apple spokesman did not respond to a request for comment early Wednesday.

Apple addressed the concerns about the quality and durability of its products at a time when it is charging $999 for its newest flagship model, the iPhone X.
“We know that some of you feel Apple has let you down,” it said last month. “We apologize.”

Apple acknowledged earlier in December that iPhone software can slow down some phones with battery problems. 

Apple said the problem was that aging lithium batteries delivered power unevenly, which could cause iPhones to shut down unexpectedly to protect the delicate circuits inside.

Science & Technology

US Senator Wants Apple To Answer Over Slowing iPhones

After public outrage, US Senator John Thune has posed questions to Apple about its deliberate slowdown of older iPhones due to aging battery issues.

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The chairman of a US Senate committee overseeing business issues asked Apple Inc to answer questions about its disclosure that it slowed older iPhones with flagging batteries, according to a letter seen by Reuters on Wednesday.

The California-based company apologized over the issue on Dec. 28, cut battery replacement costs and said it will change its software to show users whether their phone battery is good.

Senator John Thune writes in the letter that "the large volume of consumer criticism leveled against the company in light of its admission suggests that there should have been better transparency,” the report said.

Reuters reported that Apple said it will cut the price of a replacement for an out-of-warranty battery to $29 from $79 for an iPhone 6 or later. The company also will update its iOS operating system so users can see whether the battery is in poor condition and affecting the phone’s performance.

Thune asked if Apple considered making free battery replacements available or if it explored offering rebates for customers who paid full price for replacement batteries.

He also wants to know if Apple notified consumers of the throttling feature in software updates, which slows the phone, and if customers had the option of declining the update. The letter also asked if similar software was used in earlier iPhone models, Reuters reported. 

An Apple spokesman did not respond to a request for comment early Wednesday.

Apple addressed the concerns about the quality and durability of its products at a time when it is charging $999 for its newest flagship model, the iPhone X.
“We know that some of you feel Apple has let you down,” it said last month. “We apologize.”

Apple acknowledged earlier in December that iPhone software can slow down some phones with battery problems. 

Apple said the problem was that aging lithium batteries delivered power unevenly, which could cause iPhones to shut down unexpectedly to protect the delicate circuits inside.

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