A number of pensioners and citizens have taken the National Unity Government (NUG) to task for failing to abide by its commitments to them.
 
This was after President Ashraf Ghani and CEO Abdullah Abdullah had earlier pledged to improve the quality of public services in government institutions.
 
On Sunday pensioners and other citizens said things have become worse in the government institutions during the past two and half years since NUG leaders took the charge.
 
They also said that public services in the institutions were better under the previous government.
 
Last year at the Brussels summit on Afghanistan, President Ghani and CEO Abdullah pledged to the international community that they would take steps to boost public services.
 
Now the majority of Afghans believe that the two heads of government failed to fix the problems and that the bureaucracy culture continues to dominate.
 
Abdul Khalil, one of the hundreds of pensioners who served his country for 27 years, said he is now facing major problems when asking for his pension money. He has not been able to get his pension for the last two years.
 
“I served for 27 years and did not take a penny as a bribe, but now state employees take bribes in packets,” said Abdul Khail.
 
Thousands of pensioners and public servants visit Kabul every year where they process their documents to get their pensions. However, they wait for weeks here to get the money.
 
“So far I have spent 18,000 Afs including car rents and bribery money to the employees here,” said a resident of Logar province Noorullah.
 
“I was retired eleven months ago and so far the fate of my pension remains uncertain Sometimes they send me to the Kabul bank and sometimes to Maiwand Bank, they ask me to go Jalalabad and then to Kabul, I spent a lot of money while travelling here and there,” said a pensionor Abdul Jalil.
 
Although the government claims that it had brought about fundamental reforms in the population registration department, those consulting this department argue that nothing has been changed on the ground.
 
“Twenty days ago, I arrived here from Baghlan to process my ID card, but until now it is not known when these problems will end,” said a resident of Baghlan Khudaidad.